BUSINESS COMMUNICATION.

JACKSON ANETH BAPRM 3 REG NO 42565

Business communication

Business communication is the sharing of information between people within and outside the organization that is performed for the commercial benefit of the organization. It can also be defined as relaying of information within a business by its people.

Effective business communication

A two way information sharing process which involves one party sending a message that is easily understood by the receiving party. Effective communication by business managers facilitates information sharing between company employees and can substantially contribute to its commercial success.

For business communication to be effective these qualities are essential.

Establish clear hierarchy.
Use visual communication Conflict.
Good Written communication.
Face to face.

Face to face communication:

Helps to establish a personal connection and will help sell the product or service to the customer.

These interactions can portray a whole different message than written communication as tone, pitch, and body language is observed.

Information is easier to access and delivered immediately with interactions rather than waiting for an email or phone call. Conflicts are also easily resolved this way, as verbal and non-verbal cues are observed and acted upon.

Communicating professionally is very important as one is representing the company. Speak clearly and ask questions to understand the needs and wants, let the recipient respond as one resolves the issue.

Decisions are made more confidently during a face to face interaction as the recipient asks questions to understand and move forward with their decision.

Email

When using email to communicate in the business world, it is important to be careful with the choice of words.

Miscommunication is very frequent as the reader doesn’t know what non-verbal cues one is giving off, such as the pitch, tone, or expressions.

Before beginning an email, make sure the email address one is using is appropriate and professional as well as the message one is going to send. Again, make sure the information is clear and to the point so the recipient isn’t confused.

Make sure one includes their signature, title, and other contact information at the end.(citation needed).

Telephone.

When making a business call, make it clear who is on the line and where one is from as well as one's message when on the phone.

Smile and have a positive attitude as the recipient will be able to read the caller and that will affect how they react.

When leaving a message, make sure one is clear and brief. One should state their name and who they are and the purpose for contacting them.

When making a sales call, hope for the person one are trying to connect to does not answer the phone. Leave up to five enticing messages and one's target audience will be ready to speak when one either gets a call back or one calls and reaches the person.  

The enticing message prepares the person to speak to the representative. It may be that the person is not interested based on what one had said in each voice message. Always be polite and accept that one may have many more to call. If the individual is reached, one might ask if there might be someone better suited for the advertised program.

If one is calling and leaving voice messages, include time of availability for callbacks. There is nothing worse than a callback coming to one when one is not available.

Use the telephone as a great communication tool. Be polite and always put oneself in the other person's position. For more tips on making business calls and leaving enticing messages.

When listening to another employee or customer speak it is very important to be an avid listener. Here are some obstacles that you might have to overcome.

Filters and Assumptions Biases and PrejudicesI nattention and Impatience Surrounding Environment

A good way to overcome these factors is by using LOTS Better Communication method.

Doing all of these things while showing good eye contact and body posture will assure the speaker that he/she is getting full attention from the listeners.